Call (800) 243-6108
AHCA Policy No.
Travel Assistance ID:
Europ Assistance USA
Protection From The Unexpected
When the unexpected happens, it’s important to know whom to call for assistance. Because you are covered with our Group Policy, you have access to Travel Assistance Services & ID Theft Protection and Assistance Services provided by Europ Assistance USA.1
Whether you're traveling for business or pleasure, Travel Assistance services are available when you're more than 100 miles from home for 90 days or less.2,3 And, with a local presence in 200 countries and territories around the world, and numerous 24/7 assistance centers, they are available to help you anytime, anywhere.
You must contact Europ Assistance USA at the time of need in order to be approved for services.4
Call 1-800-243-6108 or (240) 330-1000.
A lost or stolen wallet or medical information compromised by identity theft can really complicate a travel emergency. That’s why we include services for ID Theft Protection and Assistance from Europ Assistance USA. You and your dependents under the age of 26 are eligible for this service at home or while traveling.
Identity theft is one of the fastest growing crimes in the United States today. Anyone can be a victim. The identity theft program provides education to help prevent ID theft. Plus professional assistance to resolve the problems it often causes—helping relieve you of the burden and stress. Caseworkers are available 24/7, providing support and guidance.
Travel Assistance Services:
Travel Assistance begins even before you embark and continues throughout your trip. Here's a list of services:
- Visa and passport requirements. Tells you whether a visa is required for your destination. On request, we can help you learn how to obtain a visa.
- Inoculation and immunization requirements. Specifies immunization/inoculation requirements for the country you're visiting.
- Foreign exchange rates. Current exchange rates are provided as general guidelines and cannot anticipate sudden fluctuations.
- Embassy and consular referrals. Contact information for the closest American embassy or consulate.
Emergency Medical Assistance5
- Medical referrals. Helps you locate physicians, dentists and medical facilities worldwide.
- Medical monitoring. During a medical emergency, a professional case manager monitors your care and recommends intervention, medical transportation or repatriation as needed.
- Medical evacuation. If medically necessary, transportation to the closest medical facility that provides the required care will be arranged.
- Repatriation. If medically necessary, transportation home for further medical treatment will be arranged.
- Traveling companion assistance. If your hospitalization results in the loss of your companion's previously made travel arrangements, new arrangements will be made and funded.
- Dependent children assistance. If your dependent children are left unattended due to your hospitalization, travel arrangements for their return home with a qualified escort if necessary will be made.
- Visit by a family member or friend. While you're hospitalized or in critical condition for 7+ consecutive days, travel arrangements for a family member or friend to visit if deemed medically necessary will be made.
- Emergency medical payments. Advances funds to cover on-site medical expenses. (Reimbursement is your personal expense.)
- Return of mortal remains. The proper return of remains for burial are arranged and paid for in the event of death while traveling.
- Medication and eyeglass assistance. Your prescription or eyeglasses will be replaced if lost, stolen or used up, subject to local law, whenever possible. (Payment of all related expenses is your personal responsibility.)
Emergency Personal Services6
- Emergency travel arrangements. Makes or changes airline, hotel and car rental reservations.
- Emergency cash. Advances funds for emergency situation.
- Locating lost items. Assists in locating lost luggage and personal possessions.
- Bail advancement. Advances funds for bail, where permitted by law.
Identity Theft Protection Services
In addition to prevention education, this ID Theft Protection and Assistance service provides advice and help with administrative tasks resulting from identity theft.
- Education. Information to educate you on how identity theft occurs and inform you of protective measures.
- Identity theft resolution kit. Explains the many facets of identity theft and provides prevention advice and resolution forms.
- Establishing a fraud alert with three credit bureaus. Assistance with requesting a credit report and placing an alert on your records through all three major credit-reporting agencies.
Resolution Guidance & Assistance
- Credit information review. Personalized review of your credit information and history by phone to determine if a fraud or theft has occurred.
- ID theft affidavit assistance. Provides an ID theft affidavit and answers any questions you might have about completing it. (Submitting the affidavit to the proper authorities, credit bureaus and creditors is your responsibility.)
- Card replacement. Assistance with replacing credit, debit and membership cards.
- Translation services. If you’re an identity theft victim in a place where your language isn’t spoken, we’ll help. For instance, communicating with the local police to file a report.
- Emergency cash advance. Emergency cash advance (up to $500) when theft occurs 100 miles or more away from home. (Reimbursement is your personal expense.)
1 Travel Assistance and ID Theft Protection and Assistance are provided by Europ Assistance USA. Europ Assistance USA is not affiliated with American Highway Carriers Association and is not a provider of insurance services.
2 Coverage includes spouse (or domestic partner) and dependent children under age 26.
3 Services are available in every country of the world. Depending on the current political situation in the country to which you are traveling EA may experience difficulties providing assistance, which may result in delays or even the inability to render certain services. It is your responsibility to inquire, prior to departure, whether assistance service is available in the countries where you are traveling.
4 The Combined Single Limit (CSL), or amount of money available to pay for services under the Travel Assistance Program, is $1 million. One service or a combination of the services may exceed the CSL. The employee is responsible for payment of any expenses that exceed the CSL.
5 In a medical emergency, Europ Assistance USA pays for assistance as described herein, but you are personally responsible for paying your medical/hospital expenses.
6 Europ Assistance USA provides the described personal services to you in an emergency, but you are personally responsible for the cost of air fare not approved as medically necessary by the attending physician; food, hotel and car expenses; and attorney fees. Emergency cash advances and bail advancement require your personal satisfactory guarantee of reimbursement.
Service Exclusions and Limitations: Europ Assistance USA (EA) services are eligible for payment by EA only if EA was contacted at the time of the services and arranged and/or preapproved the services. EA does not provide services or pay for expenses caused by or resulting from certain situations, including suicide or attempted suicide, intentionally self-inflicted injuries, participation in any war, invasion, acts of foreign enemies, hostilities between nations (whether declared or not) or civil war, rebellion, revolution, and insurrection, military or usurped power, participation in any military maneuver or training exercise, traveling against the advice of a physician, traveling for the purpose of obtaining medical treatment, piloting or learning to pilot or acting as a member of the crew of any aircraft, mental or emotional disorders, unless hospitalized, being under the influence of drugs or intoxicants unless prescribed by a physician, commissions of or the attempt to commit a criminal act, participation as a professional in athletics or underwater activities, participating in bodily contact sports; skydiving; hang gliding; parachuting; mountaineering; any race; bungee cord jumping; speed contests; spelunking or caving, heli-skiing, extreme skiing, dental treatment except as a result of accidental Injury to sound, natural teeth, any non-emergency treatment or surgery, routine physical examinations, hearing aids, eyeglasses or contact lenses, pregnancy and childbirth (except for complications of pregnancy), curtailment or delayed return for other than covered reasons, any regular travel on a day-by-day basis to the place of work and any regular travel which takes place after work on a day-by-day basis and which has no business purpose, or transportation of household goods. EA is not affiliated with American Highway Carriers Association. Neither EA norAmerican Highway Carriers Association is liable for negligence or other acts of omission by any recommended medical professionals, medical facilities, or legal counsel." Identity theft(s) discovered by Covered Person prior to enrollment in the Program are not eligible for service. EA does not guarantee that its intervention on behalf of the Covered Person will result in a particular outcome or that its efforts on behalf of the Covered Person will lead to a result satisfactory to the Covered Person. EA services do not include and EA shall not assist the Covered Person for theft involving non-US bank accounts. EA is neither an insurer nor provider of insurance and nothing in this program is intended to provide a policy of insurance or insurance benefits to any Covered Person.